Taxi Dispatch

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If you are looking for the best dispatching services for your taxi Company, you are at the right place. Dispatch Hero provides an affordable solution to the problem that you face in dispatching Operations. Our approachable team is dedicated to quick and efficient solutions to ensure our passengers get to their destinations on time. Come with me to explore what is customer service outsourcing related to American, and Canadian taxi dispatch services, what are the benefits of outsourcing your taxi call center operations, and what services are provided by us.

Taxi Dispatch Customer Service

Our call center is equipped with modern technology to dispatch taxis at any time of the day. Whenever a customer dials for a taxi, our team can see all available taxis and link the customer to one immediately. In this way, we ensure that customers receive the service that they need, at the correct time.

Benefits of Outsourcing Your Call Center Operations

Outsourcing call center service for taxi dispatch operations offers taxi companies many benefits:

Never Miss a Call: We ensure that all the Customer’s requests are addressed professionally by our team of the day.

Over 50% Savings: Our dispatch taxi call answering service eliminates much more than half of the labor overall service cost.

Expertise in Taxi Services: Our agents are well-equipped to meet all the needs of taxi Drivers and Customers.

24/7 Dispatching Service Availability: We continuously work round the clock to help the customers.

Tailored Solutions to Meet Specific Needs: We particularize our service to correspond with each company.

Dedicated Agents for Consistent Support: Passengers will easily identify us by our friendly voices.

Scalability to Accommodate Growth: For taxi businesses, we adjust the range of our services in line with their growth or decline.

Why Effective Dispatching Matters

Customer Satisfaction: Recognizing customer’s needs and providing them with solutions as swiftly as possible lets clients feel appreciated. Reduced waiting time in dispatching results in faster attendance to calls made to the service department. This leads to increased customer satisfaction due to quick help. This means that the customers are likely to visit the same place again if they have good things to say about their experiences there.

Operational Efficiency: Proper dispatching eliminates overcrowding because it properly assigns tasks to the relevant workforce. This equalizes leads and ensures that no team is overloaded and unlikely to serve as a backup for another team. Less time is wasted which results in more work being completed within a given period and enhances efficiency. The efficient management of staff resources leads to increased productivity, cost control, and enhanced performance.

Professionalism in Task Management and Flexibility: It requires attention and coordination to dispatch taxis. Our experienced professional staff can multitask on inbound calls, GPS tracking, customer service, and ride assignments at the same time. People are used to multitasking so the Customer receives quick and efficient service.

Taxi Answering Service: When a customer calls our taxi caller dispatch center, the agent tasks the Passenger details and pickup time, and using GPS, tracks and assigns the nearest driver. In the whole process, the agents are also assisting taxi drivers to provide the best services continuously.

Productivity

Our skilled dispatcher assures efficient ride reservations by reducing the time drivers and customers

Client Surety

Our emphasis on client satisfaction guarantees that travelers always have a cozy and comforting experience.

Reliability

We maintain a high degree of safety for both drivers and passengers by promptly addressing any difficulties.

Low Expenses

Dispatch Hero saves money for its clients. We can provide you with reasonable rates without sacrificing quality or service.

Initial Call Reception

When customers are comforted while speaking to the representatives, the latter collects the necessary information to dispatch help.

Driver Communication

Mobile data terminals inform the drivers of their assignment and location information provided by the dispatchers.

Call Routing

It connects location information to determine the available and qualified nearby units based on load, type, and skills.

Monitoring the Ride

To ensure the safety of the passengers, real-time tracking using GPS is used to monitor the progress of every ride.

Velocity wheel Dispatch

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Testimonials

Client Feedbacks

"We’ve seen a marked improvement in customer satisfaction since using Velocity Wheel Dispatch for our taxi services. Their dispatchers are experienced and always keep us informed of any changes or issues."

"Velocity Wheel Dispatch provides the best dispatch service we’ve used so far. Their team is quick to respond, and their dispatch technology ensures that we maximize our fleet’s efficiency."

"Their taxi dispatch service has greatly improved our operations. The team at Velocity Wheel Dispatch is professional, responsive, and they’ve helped us reduce downtime between rides."